MEDISWIPE

Support

A question, an idea or something not working? Write anytime.

support@mediswipe.app

Questions

How do I use MEDISWIPE?

Drag the pearl in any direction. It resists like a magnet, with fine ticks and a rising hum. Let go and it springs home with the release sound you chose. Tap it to make it wobble; hold it still to feel, and briefly hear, a slow heartbeat. For a quick overview in the app, open Settings, then How it works.

I don't feel any haptics.

In MEDISWIPE, open Settings (top right) and set Haptics to Strong. Quiet Reset turns haptics off unless you turn on Keep haptics under Quiet Reset in Settings; the bell button at the top left shows a crossed-out bell while it's on. Also check that System Haptics is on in the iPhone Settings app under Sounds & Haptics.

I can't hear the release sound or the heartbeat.

Magnetic sounds follow your iPhone's Silent mode. To hear them in Silent mode too, turn on Play sounds in Silent mode in MEDISWIPE Settings. Also check that Magnetic sounds is on and the volume is up.

How do the calming sounds work?

Tap the button at the bottom to play or pause. Touch and hold it to choose Rain, Waterfall or Ocean. Sounds fade in and out slowly and keep playing when your iPhone locks; pause them from the lock screen anytime, or skip forward or back there or with AirPods to switch sounds. Turn on Feel the sound in Settings to feel them as gentle haptics while the app is open.

What's in MEDISWIPE Pro?

The Waterfall and Ocean calming sounds and five more release sounds: Kalimba, Pond stone, Wind chime, Singing bowl and Felt piano. It's a one-time purchase with no subscription, and everything that is free stays free. Sounds marked with a lock play a short preview when you tap them.

How do I get Pro on a new iPhone or for my family?

Open Settings, then MEDISWIPE Pro, and tap Restore Purchases while signed in with the same Apple Account. With Family Sharing turned on, members of your family group get Pro too.

How do I ask for a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

What's the difference between Soft and Grounded?

Soft is a light, easy pull that snaps home with a springy bounce. Grounded is a firm, anchored pull with a controlled return and no bounce. Choose under Feel in Settings.

What does Quiet Reset do?

It turns MEDISWIPE into a calm, dark state with no sound, flips or shimmer. Haptics go quiet too, unless you turn on Keep haptics in Settings to keep feeling the magnet in silence. Turning it on stops the calming sound; you can start it again. Tap the bell button, or use the switch in Settings.

Does MEDISWIPE work with VoiceOver?

Yes. The pearl supports direct touch, so you can drag it with VoiceOver on. With Reduce Motion on, flips and shimmer pause and the pearl returns calmly.

How do I reset all settings?

Open Settings, then Privacy, and tap Reset all settings. This restores the original feel, sounds and haptics.

Does MEDISWIPE collect any data?

No. There's no account, no tracking and no ads, and your settings stay on your iPhone. Read the privacy policy.

Is MEDISWIPE a medical product?

No. MEDISWIPE is a tactile tool for calm and focus. It doesn't diagnose, treat or prevent any condition.

Requirements

iPhone with iOS 18 or later. Haptics need the iPhone's Taptic Engine and aren't available on iPad or Mac.